How to check your Facebook ad account status and quality
How-to guide · 2 min read · Updated 2026-10-21 · By the Cofoundr team
Check the account status in Ads Manager and Business Settings, then open Account Quality (in Business Support Home) to see restrictions and rejected ads. Respond to any notice using Meta's own review options, and never try to get around a restriction.
A disabled or restricted ad account stops delivery without much warning, and a client usually notices before you do. Checking status and quality takes a minute and should be part of the daily routine. Menu names and tools change, so use Meta's current help pages if a label here differs.
Where to look
- Ads Manager: the account dropdown and the notifications bell show an active, restricted or disabled state.
- Business Settings, Ad Accounts: lists each account and its status, useful when you manage many.
- Account Quality in Business Support Home: shows the state of your accounts, pages and any ads or content Meta flagged.
What the common states mean
- Active: the account can run ads, subject to billing and ad rules.
- Restricted: some actions are limited until an issue is resolved.
- Disabled: ads stop and the account is closed to new ads. You may be able to request a review.
- Payment issue: a failed charge or missing method can pause delivery without a policy problem.
What to do if there is a problem
- Read the notice in full and note which ads or policy it names.
- If the decision looks wrong, use the review or appeal option shown in Account Quality.
- Fix what the notice describes in the affected ads before running them again.
- Tell the client early, with the cause and the plan.
What not to do
Do not create new accounts or use other people's accounts to get around a restriction. It can make things worse for the business. Follow Meta's process and its Business Help Center.
A quick routine for agencies
- Check each account's status every working day.
- Look at rejected or limited ads, not just the account level.
- Check the payment method and any spending limit.
- Log any issue with the date and the client.
Where Cofoundr helps
Cofoundr shows every client account in one view and flags what needs attention in a daily priority list, so a problem account is not buried. Account decisions and reviews always stay with Meta.
Frequently asked questions
How do I know if my Facebook ad account is disabled?
Look at the account status in Ads Manager or Business Settings, and open Account Quality for details and any review options.
Where is Account Quality?
It is in Business Support Home. Meta moves this area occasionally, so check the Business Help Center if you cannot find it.
Can I get a disabled ad account back?
Sometimes, through Meta's review process. Outcomes are Meta's decision and cannot be guaranteed.
How often should I check?
Daily for active clients.